Return Policy

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.

If you notice an issue on the products or anything else on the order, contact us with your order number in an email to:

KBBNGStore@gmail.com

Claims deemed an error on our part are covered at our expense. Our team will look into the order, so please share a detailed description of the problem and add quality photos where we can see the issue. We’ll be happy to assist and reship the product for you

The return address is set by default to our facility. When we receive a returned shipment, an automated email notification will be sent to you. 

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).  USPS ZIP code lookup

If the package still hasn’t arrived, let us know no later than 30 days after the estimated delivery date.

Unclaimed - Shipments that go unclaimed are returned to our facility.

We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Returned by Customer -We do not refund orders for buyer’s remorse.

*Please review the size charts on the items.*

We cannot accept the following:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons, therefore, we reserve the right to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.